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Service Desk Agent

Adecco is currently assisting a local client in their search to fill several Service Desk Agent positionsin Lexington, SC.
As a Service Desk Agent you will be responsible for assisting users with account lockouts, password resets and procedural guidance on password changes; Utilize all available knowledge resources including Service Desk knowledge base to provide efficient, effective support while requiring limited support from advanced SD personnel.
Apply Now if you meet the qualifications listed below! The primary function of a Technology Service Desk Representative I is to provide efficient & effective technical assistance to Bank employees.
This position will specialize in System Access & Account Administration including password resets, account unlocks and user procedural guidance through password changes.
The Service Desk Representative will provide support via a consolidated phone system support users across North America Responsibilities for this Service Desk Agent position include:
Assists users with account lockouts, password resets and procedural guidance on password changesUtilize all available knowledge resources including Service Desk knowledgebase to provide efficient, effective support while requiring limited support from advanced SD personnel Accurately and completely record all customer contacts in Service Desk Incident Management system Offer superior customer service while providing an exceptional experience to each caller Qualifications:
High School Diploma or it equivalent2 years in a troubleshooting and issue resolution roleMust be familiar with Windows XP, Windows 7, Microsoft Office 2003 and 20105 years with the Microsoft Office Suite of ProductsMust have strong typing skills (45 wpm)1 year Telephone Customer ServiceWill be taking 50-60 calls per dayBasic knowledge of laptop/desktop hardware, software, operating systems and e-messaging systems Must have superior time management skillsMust be able to work in a high volume, fast paced environmentMust be a team playerExperience with a ticketing/call logging system is a huge assetMust be flexible to pick-up additional hours where necessary to cover absences within deptThe shift for this position is 8:
00 AM - 5:
00 PM.
Training will be the first two weeks of the assignment, extension of contract is likely for the right person.
Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.
Click on Apply Now to be considered for this Service Desk Agent position in Lexington, SC or you can visit our website www.
adeccousa.
com to search for other opportunities that are currently available.
This position is being recruited for by Adecco's National Recruitment Center of Excellence, not the local Adecco office.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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